Complaints procedure

Home > Complaints procedure

We aim to offer you the best customer journey possible, if you feel we have not achieved this then please let us know. We want to try and resolve your complaint and will work with you to resolve your complaint as quickly as possible.

We treat all complaints seriously, whether they are made by letter, telephone, email, online or through social media.

You will always be treated with courtesy and fairness. We do ask that you will also be courteous and fair in your dealings and communication with our staff as we work to resolve your complaint.

We will treat your complaint in confidence

All complaints are handled in accordance with our British Standards Institute ISO:9001 Quality Management System.

Download Complaints Procedure (PDF)

How to make a complaint

If you have reason to make a complaint please complete our online complaint form, providing us with as much detail as possible to help investigate your complaint.

Online complaint form

TTC Booking Reference

The booking reference supplied by TTC following your course booking

Name(Required)

First Last

Address

Street Address Address Line 2 Town / City County Postcode

Please enter your full address, including postcode.

Telephone number(Required)

This is your preferred contact telephone number, should we need to discuss your complaint.

Email(Required)

Reason For Complaint(Required)

A short reason for submitting this complaint.

Details of Complaint(Required)

Please provide as much information as you can around the reasons and circumstances for your complaint to assist in our investigation.

This field is for validation purposes and should be left unchanged.